We dispatch and deliver orders seven days a week, with free, tracked & untracked services and free next-day delivery on all UK orders £30 and over. This includes Saturday and Sunday with Royal Mails' new 7-days-a-week delivery schedule service.

All orders placed before 2:00 PM on weekdays and 10:30 AM on Saturdays will be dispatched the same working day.

Any orders received after 10:30 AM on Saturday will be shipped the following Monday.

 

Orders over £40 — Free Tracked 24®

Small Parcel Tracked 24® – FREE £0.00

Orders under £30 — Tracked 24®/48®

Tracked 24® - £2.99
Tracked 48® - £2.49

DPD 24® & DPD 24® Saturday

Monday - Friday Deliveries £5.00
Saturday Deliveries £10.00

Yodel® Prime Saturday

Saturday Delivery Service £5.00

Important Information

1.1 Ecig Megastore is a responsible retailer with a legal obligation to ensure all customers buying from us are at least 18 years of age. Your first order with us will be processed using the services of 1Account to verify your age.

1.2 All orders are sent in discreet packaging.

1.3 If your order hasn't arrived within the specified timeframe shown for the delivery method chosen, please contact us within 10 days of the date we dispatched your order so that we can investigate with the relevant handler.

1.4 Unfortunately, we are unable to investigate or replace any missing deliveries reported to us after 10 working days.

1.5 If there is a discrepancy with your delivery, please contact us immediately, so we can help resolve any issues.

1.6 *While 98% of the orders we ship do arrive within the specified time frames, once the parcel leaves with us, it’s down to the Royal Mail to deliver your purchase in the time frames stated above. If your order hasn’t turned up the next day, don’t worry, in 99% of cases, it will arrive the next day.

Returns Policy

Please email us with your return request, including your original order number and the reason for your return. Our team will then review your request & reply with further instructions on how your items can be sent back.

We utilize a range of 3rd party couriers to fulfill our orders based on their size, weight, and destination. Regrettably, there are rare instances where parcels may encounter delays, damages, or even get lost. If you encounter any delivery issues, kindly notify us at your earliest convenience, as we may not be aware of the situation until you inform us.

Our goal is to deliver all orders within the estimated delivery timeframe. If for any reason, we are unable to meet the specified time, we will promptly notify you. Our delivery associates consist of Royal Mail, Hermes, Yodel, DPD, DHL, UPS, and UK Mail.

If your return is approved, please ensure your items are well-packaged to ensure maximum protection on their bumpy ride back.

While we will accept returns for products you no longer require, we can only accept returns if the items are in a brand new and unused condition.

Errors and shortages

Errors and shortages must be notified within 3 days of receipt.

Faulty items

If you received a faulty item, you must notify us within 30 days of the goods being received.

If you inform us of the faults after the 30-day period, we are unable to accept returns.

Restricted Countries

Afghanistan, The Balkans, Belarus, Burma, Burundi, Central African Republic, China, Conakry, Congo, Crimea, Cuba, Democratic Republic of the Congo, Guinea, Guinea-Bissau, Hong Kong, Iraq, Iran, Israel, Lebanon, Libya, Moldova, Mali, Mexico, Myanmar, Nicaragua, North Korea, Qatar, Russia / Russian Federation, Saudi Arabia, Serbia and Montenegro, Sevastopol, Somalia, Sudan and Darfur, South Sudan, Syria, Tunisia, Ukraine (Crimea) / Russia, Venezuela, Yemen, Yugoslavia, Zimbabwe

Exceptions

Some goods are exempt from being returned due to hygiene reasons. These include:

1. Opened e-liquids.

2. Drip tips.

3. Tanks & Pods which have been filled with any substance.

4. Vape Kits which have been filled with liquid or used.

5. Opened coils or pods.

Terms & Conditions

Some goods are exempt from being returned due to hygiene reasons. These include:

1. Opened e-liquids.

2. Drip tips.

3. Tanks & Pods which have been filled with any substance.

4. Vape Kits which have been filled with liquid or used.

5. Opened coils or pods.

Automated Dispatch Notifications

All orders placed over weekends and bank holidays will not be dispatched until the next working day. You may receive a notification saying that your items have been shipped outside of these times, but this does not mean that has been collected by the courier, this is to indicate that your order is awaiting collection by the courier.